IT Support Engineer
2024 -PresentThink Unified (Merged with CCSI)
- Managed Active Directory environments for 40+ unique client companies, including user provisioning, group policy, and onboarding/offboarding workflows.
- Administered Microsoft 365 security across multi-tenant environments, including Conditional Access, MFA enforcement, and Defender configurations.
- Configured and maintained firewalls and VPN solutions across diverse client network architectures.
- Managed disparate client infrastructure landscapes including varied hardware, software, and network environments.
- Conducted patch management across client endpoints to maintain security posture and minimize vulnerability exposure.
- Monitored and managed client environments using NinjaRMM for remote monitoring, alerting, and remediation.
- Oversaw backup and disaster recovery solutions to ensure business continuity across client organizations.
- Responded to two active cybersecurity incidents involving the Termite and Akira ransomware groups, performing containment, investigation, and recovery efforts.