About Me

A little background on who I am and where I'm headed.

Hello, I'm Joshua.

I'm an IT professional currently working as an IT Technician Level 2 at Think Unified, a Managed Service Provider. In this role I manage complex, multi-client environments spanning Active Directory, Microsoft 365 security, firewall and VPN configurations, and endpoint management across 40+ organizations using NinjaRMM.

I've responded to live cybersecurity incidents involving the Termite and Akira ransomware groups, handling containment, investigation, and recovery. That real-world exposure to active threats is what solidified my drive to move deeper into cybersecurity.

Before IT, I spent years in management, turning around underperforming teams and hitting results under pressure. That background gave me communication, leadership, and problem-solving instincts that I carry into everything I do in tech.

🏆 Certification Milestone

I passed CompTIA Network+ on 5/23/26 and CompTIA Security+ on 5/2/26.

📚 What I Am Working On

I am currently building on that foundation through TryHackMe and CyberDefenders, and I plan to take CompTIA CySA+ by the end of August to deepen my networking, detection, and hands-on defensive security skills.

Capabilities

Skills & Tools

Systems Administration

Active Directory Microsoft 365 Windows Server User Provisioning Group Policy Patch Management

Networking

TCP/IP DNS DHCP Firewall Configuration VPN Network Troubleshooting

Security

MS365 Security Incident Response Ransomware Remediation MFA Enforcement Threat Analysis

Tools & Platforms

NinjaRMM Microsoft Defender Backup & DR Hardware Repair iOS & Android

Leadership

Team Management Customer Communication Multi-Client Management Problem Solving

Credentials

Certifications

CompTIA A+ badge

CompTIA A+

Foundational certification covering core hardware, operating systems, support, and troubleshooting skills.

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CompTIA Network+ badge

CompTIA Network+

Networking certification validating core network design, troubleshooting, infrastructure, operations, and security fundamentals.

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CompTIA Security+ badge

CompTIA Security+

Cybersecurity certification validating knowledge in risk management, network defense, incident response, and security operations.

Verify on Credly